1. Ensure that your mobile device and the Evo One are connected to the same network
2. Ensure that you have allowed the StreamMagic app to have access to devices on your network
You can check this via your mobile device's app settings.
3. Check whether any VPN or Anti Virus app downloaded onto your mobile device may be preventing the StreamMagic app from 'seeing' the Evo One
If you have a VPN or Anti Virus app on your device, we would recommend temporarily removing or disabling it, to see whether this resolves the issue.
4. Check whether other apps and sources (TIDAL, Spotify, AirPlay, Chromecast, etc.) on your device are able to 'see' the Evo One
If they are, this would suggest that something on your device is preventing the StreamMagic app from 'seeing' the EVO.
5. Download the StreamMagic app onto another mobile device, to see if it's able to connect to the Evo One
If this resolves the issue, it would suggest something on your mobile device is blocking the StreamMagic app from 'seeing' the Evo One.
6. Temporarily remove any network switches, extenders, boosters, etc. that may be part of your network setup
7. Connect your Evo One directly to your router via an Ethernet cable
8. Check if your network router has an 'Airtime Fairness' setting
Some routers will have an option for this setting. If your router has this, we would suggest disabling the setting to see if this resolves the issue.
9. Attempt to manually connect the Evo One to the app via the IP Address.
This can be done by following the steps in this FAQ.