1. Make sure that your EXN100 is not in mute mode if pre-amp mode has been enabled
2. Make sure you are using a supported format
The EXN100 currently supports the following formats:
WAV containing uncompressed, PCM 16-32 bit 32-768kHz
FLAC containing losslessly compressed, PCM 16-32 bit 32-768kHz
Apple Lossless (ALAC) containing losslessly compressed PCM 16-24 bit 32-192kHz
AIFF containing uncompressed, PCM 16-32 bit 32-768kHz
Microsoft® Windows Media TM Audio (WMA 9 Standard) 32-320kbps
MP3 (CBR or VBR) 16-320kbps
AAC, HE AAC and AAC+
(CBR or VBR) 16-320kbps
OGG Vorbis 32-320kbps
Native DSD64 to DSD512 support
3. Make sure your EXN100 is connected to your network
4. Make sure that your amplifier/DAC is properly connected
5. Make sure that the correct source is selected via the front panel source selector or StreamMagic app
6. Make sure that your connected amplifier/DAC is not in mute mode
7. Ensure all interconnect and speaker cables are working
8. Ensure that the correct input is selected on your connected amplifier/DAC