1. Check if your network router has an 'Airtime Fairness' setting
Some routers will have an option for this setting. If your router has this, we would suggest disabling the setting to see if this resolves the issue.
2. Ensure that your Network Player is connected to your network.
3. Ensure that your mobile device and your Network Player are connected to the same network as each other.
4. Ensure that you have allowed the StreamMagic app to have access to devices on your network, via your mobile devices' app settings.
5. Check whether any VPN or Anti-Virus app downloaded onto your mobile device may be preventing the StreamMagic app from 'seeing' your Network Player.
6. Check whether other apps and sources (TIDAL, Spotify, AirPlay, Chromecast, etc.) on your device are able to 'see' the Network Player
If they are, this would suggest that something on your device may be preventing the StreamMagic app from 'seeing' the Player.
7. Download the StreamMagic app onto another mobile device, to see if it's able to connect to the Network Player
8. Temporarily remove any network switches, extenders, boosters, etc. that may be part of your network setup
9. Connect your Network Player directly to your router via an Ethernet cable