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There is no audio when connecting a TV to the EXA100 via ARC/eARC

Updated

1. Ensure that the audio settings on your TV are set to PCM or Stereo

The EXA100 has an HDMI eARC input to allow you to create a connection to a TV that supports the ARC/eARC function.

There will be no sound from the EXA100 if the audio settings on your TV are set to output Dolby Digital or a Surround signal. This is because the EXA100 only supports a 2-channel PCM signal.

If certain TV apps, such as Netflix and Amazon Prime, are not producing any audio, then you may also need to change the audio settings within these apps to PCM or Stereo.

 

2. Make sure the HDMI cable has been connected to an ARC/eARC HDMI port on your TV

Not all TV HDMI sockets will support ARC/eARC, most TVs will only contain one ARC/eARC socket, or in some cases, two.

 

3. Ensure the 'TV' input has been selected on the EXA100

 

4. Make sure the relevant external sound system is enabled on your TV's settings menu

TV setting.png

The above image is an example of a Philips TV running an Android system.

In this case, 'EasyLink' is the name used by Philips to indicate HDMI CEC. If this setting is not 'EasyLink autostart', then the EXA100 or any other HDMI ARC/eARC device will not receive audio.

Similar settings may be found with other brands and models of TVs as well, but with alternative naming.

We would recommend checking the manual of your TV or contacting the manufacturer of your TV for more information on this.

Below are the names of various brands:

AOC: E-link
Hitachi: HDMI-CEC
LG: SimpLink
Mitsubishi: NetCommand for HDMI
Onkyo: RIHD (Remote Interactive over HDMI)
Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
Philips: EasyLink
Pioneer: Kuro Link
Runco International: RuncoLink
Samsung: Anynet+
Sharp: Aquos Link
Sony: BRAVIA Sync
TCL: Control other devices (CEC)
Toshiba: CE-Link or Regza Link
Vizio: CEC

 

5. Ensure the EXA100/external speaker has been selected as your TV's output speaker/device

 

6. Try a different HDMI cable

 

7. Perform a factory reset on the EXA100 by following the steps below:

  1. Enter the setup menu - Whilst the EXA100 is in standby mode, press and hold speaker A/B button until speaker A/B white LED’s flash alternately, then release speaker A/B button.
  2. In sequence press D1, D3, BT and D2 buttons. All input LED’s will then flash white momentarily before the EXA100 re-enters standby mode.
  3. Turn the EXA100 back on

 

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