1. Remove any custom or preset EQ settings that may be configured
This includes any settings in the Melomania Connect App, for the device itself and the app used to play audio. EQ settings may alter the sound of your M100 earbuds.
2. Ensure that your M100 are paired with your source device
3. Ensure the volume on your source device and the app used to be play audio isn’t muted or turned down too low
4. Perform a factory reset on the M100
You can perform a reset on the ear buds by following the steps in the Melomania Connect app User Guide or the FAQ here.