1. Ensure that the audio settings on your TV are set to PCM or Stereo
The EVO has an HDMI ARC input to allow you to create a connection to a TV that supports the ARC function.
There will be no sound from the EVO if the audio settings on your TV are set to output Dolby Digital or a Surround signal. This is because the EVO only supports a 2-channel PCM signal.
If certain TV apps, such as Netflix and Amazon Prime, are not producing any audio, then you may also need to change the audio settings within these apps to PCM or Stereo.
Note: Please also ensure that you have selected 'TV ARC' as the source on the EVO.
2. Make sure the HDMI cable has been connected to an ARC HDMI port on your TV
Not all TV HDMI sockets will support ARC, most TVs will only contain one ARC socket, or in some cases, two.
3. Ensure the 'TV ARC' source has been selected on the EVO
4. Make sure the relevant external sound system is enabled on your TV's settings menu
The above image is an example of a Philips TV running an Android system.
In this case, 'EasyLink' is the name used by Philips to indicate HDMI CEC. If this setting is not 'EasyLink autostart', then the EVO or any other HDMI ARC device will not receive audio.
Similar settings may be found with other brands and models of TVs as well, but with alternative naming.
We would recommend checking the manual of your TV or contacting the manufacturer of your TV for more information on this.
Below are the names of various brands:
- AOC: E-link
- Hitachi: HDMI-CEC
- LG: SimpLink
- Mitsubishi: NetCommand for HDMI
- Onkyo: RIHD (Remote Interactive over HDMI)
- Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
- Philips: EasyLink
- Pioneer: Kuro Link
- Runco International: RuncoLink
- Samsung: Anynet+
- Sharp: Aquos Link
- Sony: BRAVIA Sync
- TCL: Control other devices (CEC)
- Toshiba: CE-Link or Regza Link
- Vizio: CEC
5. Ensure the EVO/external speaker has been selected as your TV's output speaker/device
6. Try a different HDMI cable
7. Ensure the firmware versions of your EVO and TV are up to date
8. Perform a factory reset on the EVO by following the steps in this FAQ.