Try this solution
1. Ensure that you have followed the 'Network Connection' steps in the User Manual
- You can find the steps in the manual here.
2. If the StreamMagic app is unable to 'see' the EVO in order to set it up on the network, try the below:
- Ensure your mobile device is connected to the same network you wish to connect your EVO to.
- Remove any VPN or Anti Virus app you have downloaded on your mobile device, as they can sometimes prevent the app from 'seeing' other devices on the network.
3. If you have a Mesh network, ensure that the Network Player has access to the router and Mesh access points
- It would also be worth ensuring that your Network Player is connected to the main router (base station), rather than one of the other connected access points.
4. Confirm that a connected computer can access the Internet (i.e. can browse the web) using the same network
5. If you have an encrypted Wi-Fi network, check that you have entered the correct key or passphrase
- Remember that text-format keys are case-sensitive.
6. Confirm that a connected computer can access the Internet (i.e., can browse the web) using the same network.
7. Check that the UPnP is enabled on your router if this is an option
8. Check that your network’s firewall is not blocking any outgoing ports
- As a minimum, the radio needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
9. Factory reset your router