Try this solution
1. Check if your network router has an 'Airtime Fairness' setting
- Some routers will have an option for this setting. If your router has this, we would suggest disabling the setting to see if this resolves the issue.
2. Ensure that your mobile device and the EVO are connected to the same network
3. Ensure that you have allowed the StreamMagic app to have access to devices on your network
You can check this via your mobile device's app settings.
4. Check whether any VPN or Anti Virus app downloaded onto your mobile device may be preventing the StreamMagic app from 'seeing' the EVO
- If you have a VPN or Anti Virus app on your device, we would recommend temporarily removing or disabling it, to see whether this resolves the issue.
5. Check whether other apps and sources (TIDAL, Spotify, AirPlay, Chromecast, etc.) on your device are able to 'see' the EVO
- If they are, this would suggest that something on your device is preventing the StreamMagic app from 'seeing' the EVO.
6. Download the StreamMagic app onto another mobile device, to see if it's able to connect to the EVO
7. Temporarily remove any network switches, extenders, boosters, etc. that may be part of your network setup
8. Connect your EVO directly to your router via an Ethernet cable