You may find that your Cambridge Audio products appear in the StreamMagic app, but when you try to connect, the app shows “No Device” or fails to complete the connection.
Affected devices:
Any Cambridge Audio network-connected product using the StreamMagic app.
Common Cause:
A VPN (Virtual Private Network) running on your mobile device can prevent the app from properly discovering or connecting to devices on your local network.
Solution:
If you're using a VPN on your phone or tablet:
- Temporarily disable the VPN
- Restart the StreamMagic app
- Try connecting again—your devices should now connect as expected
Why does this happen?
VPNs can reroute or isolate your network traffic in a way that blocks local communication between your phone and your Cambridge Audio product—even if they’re all on the same Wi-Fi or Ethernet network.
Tips:
- Make sure your mobile device is connected to the same local network (not mobile data or a guest Wi-Fi).
- If you’re using Ethernet for your Cambridge Audio device and Wi-Fi for your phone, they should still connect as long as they’re on the same router network.