Try these solutions:
1. Ensure that have followed the 'Connecting to WiFi' steps in the User Manual
You can find the steps here.
2. Check that both of the supplied Wi-Fi dongles are securely connected to the rear of the unit
3. If the StreamMagic app is unable to 'see' the Network Player in order to set it up on the network, try the below:
- Ensure your mobile device is connected to the same network you wish to connect your Network Player to.
- Remove any VPN or anti-virus app you have downloaded on your mobile device, as they can sometimes prevent the app from 'seeing' other devices on the network.
4. Remove any network switches/extenders etc. that are part of your network set up
5. Connect the unit directly to your router via Ethernet
If this doesn't work, try an alternative Ethernet cable.
6. Perform a factory reset on your Network Player
A factory reset can be done by following the steps in the user manual here.
After resetting, attempt to connect the unit to your network again by following the steps in the user manual.
7. Confirm that a connected computer can access the Internet (i.e., can browse the web) using the same network
8. Check that a DHCP server is available, or that you have configured a static IP address on the Network Player
You can configure a static IP address on your Network Player using the menu item Settings > Network Config > Edit Config, and then select ‘No’ for ‘Auto (DHCP)’. DHCP is however the recommended method.
9. Check that your network’s firewall is not blocking any outgoing ports
As a minimum, your Network Player needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
10. Check that the UPnP is enabled on your router if this is an option
11. Check your access point does not restrict connections to a particular MAC address
You can view the radio’s MAC address using the menu item Settings > Network Config > View Config > MAC address.
12. If you have an encrypted Wi-Fi network, check that you have entered the correct key or passphrase into your Network Player.
Remember that text-format keys are case sensitive. If, when attempting to connect to an encrypted network, your Network Player displays: ‘Wireless error’ followed by a 5-digit number, then please ensure that you enter the correct passphrase for the network. If the problem persists, then you may need to consult your network configuration.
13. Check the unit's Wi-Fi signal strength
You can do this by pressing and holding the front panel 'i' button. If the signal is low, try connecting your Player directly to your router using a wired Ethernet connection.
14. Try the wireless webmin setup (10.10.10.10 method):
- Perform a 'power-on factory reset'
This can be done by pressing and holding the front panel power button while inserting the power cable. -
Open the Wi-Fi connections on a PC, Mac or mobile device.
- Select “Setup:<device name>”, and connect.
-
In a browser on the device you are using, type “10.10.10.10” into the address bar and hit enter or go. This should open the device webmin settings page.
-
Open the network settings.
Here you can select your Wi-Fi network and input your Wi-Fi password. - Once the device is connected, ensure your PC, Mac or mobile device switches back to your Wi-fi network.
15. If you have a Mesh network, ensure that the Network Player has access to the router and Mesh access points
It would also be worth ensuring that your Network Player is connected to the main router (base station), rather than one of the other connected access points.
16. Reboot and/or factory reset your router