Try these solutions:
- Ensure that your mobile device and the AXN/MXN are connected to the same network
- Download the StreamMagic app on to another mobile device, to see if it's able to connect to the AXN/MXN
- Check whether other apps and sources (TIDAL, Spotify, AirPlay, Chromecast etc.) on your device are able to 'see' the AXN/MXN
- Check whether any VPN or Anti Virus app downloaded on to your mobile device may be preventing the StreamMagic app from 'seeing' the AXN/MXN
If you have a VPN or Anti Virus app on your device, we would recommend temporarily removing or disabling it, to see whether this resolves the issue. - Ensure that you have allowed the StreamMagic app to have access to devices on your network
You can check this via your mobile devices' app settings. - Ensure that both of the supplied Wi-Fi antennas are securely connected
- Temporarily remove any network switches, extenders, boosters etc. that may be part of your network set up
- Connect your AXN/MXN directly to your router via an Ethernet cable
- Check if your network router has an 'Airtime Fairness' setting
Some routers will have an option for this setting. If your router has this, we would suggest disabling the setting to see if this resolves the issue.