If your Cambridge Audio device is suffering from a fault and is outside of its warranty period (see "What is the warranty?") then we advise that you take the unit to your local dealer as they can handle this for you.
We do not repair devices ourselves but if your local dealer cannot help you then we would advise that you contact one of the below-authorized service centres depending on your country. They will have access to the required schematics and service manuals and access to any parts that are available. They can organize for the unit to be inspected and repaired by a trained service engineer.
United Kingdom
Richer Sounds
We entrust all of our inspections and servicing to Richer Sounds in the U.K. would, therefore, advise taking the unit to your local Richer Sounds which can be found here.
Alternatively, use the repair booking form on their website here book a repair with their service centre.
Europe
Hanex
For our valued customers in Europe, we have partnered with Hanex, our official European service partner, to provide reliable out-of-service repairs. Hanex has many years of experience repairing Cambridge Audio products and maintains a comprehensive stock of all available spare parts within Europe and can order directly from our warehouse in Hong Kong for parts not immediately available to them.
You can reach out to Hanex through their contact page, via phone (+31(0)172-506993) or by email (info@hanexservice.nl). When contacting them, please provide the model of your Cambridge Audio product and the exact issue, to expedite the process.
In the U.S. we can offer an out-of-warranty repair through our single authorized service center that handles all our repairs in the U.S.
Please contact them directly via the details below, they should be able to thoroughly diagnose the issue and repair the unit if required.
PanurgyOEM
701 Ford Road
Rockaway, NJ 07866
(973) 625-4056
In the U.S. only we also offer the option for a trade-in deal for most faulty devices on a new, equivalent Cambridge Audio product (where available). Please contact us directly for more information on this.
In Canada, we can offer an out-of-warranty repair through our single authorized service centre that handles all our repairs in Canada.
Please contact them directly via the details below, they should be able to thoroughly diagnose the issue and repair the unit if required.
Microland Technical Services Inc.
170 Alden Road, Unit 2
Markham,
ON L3R 4C1
905-940-1982
avrepair@microland.ca
Unfortunately, we are unable to offer any trade-in deals for Canadian customers at the moment.
If you are located in Hong Kong then we take care of all Cambridge Audio products (in-warranty and out-of-warranty) ourselves.
Please feel free to contact our Tsuen Wan office at (852) 2499-6018 for more information.