If you are located in the UK, we still have a limited stock of G5 batteries available. Please reach out directly to the Support team via the 'Submit a request button' in the top right-hand corner to help arrange a replacement.
If you are located in the E.U. please reach out to Hanex, our official European service partner, to provide an extensive range of spare parts for our products. Hanex maintains a comprehensive stock of all available spare parts within Europe and can order directly from our warehouse in Hong Kong for parts that are not immediately available locally. This partnership ensures that you have access to the parts you need with the least possible delay.
We recommend contacting Hanex directly for your spare part needs. They are best placed to advise on the availability of the specific part you require and ensure that you order the correct item for your product. Furthermore, Hanex can offer competitive pricing and shipping options to most European countries, making them your go-to resource for Cambridge Audio spare parts.
You can reach out to Hanex through their contact page (https://www.hanexservice.nl/en/contact) or via phone (+31(0)172-506993) or email (info@hanexservice.nl). When contacting them, please provide the model of your Cambridge Audio product and the specific part you are seeking, to expedite the process.
For customers in the U.S. and Canada, unfortunately, due to the age of this product, we no longer have any stock of the G5 battery in any of our U.S. or Canadian warehouse locations and are unable to ship batteries internationally due to restrictions on shipping hazardous materials.
If you wish to try and source a replacement battery yourself please see the below diagram for specifications and dimensions: