- Make sure that the device you are running the app on has a reliable internet connection
- Check if there are software updates outstanding for both the app and the device itself
- If your internet connection is stable, is it affecting all your devices that you can run the app on? If one device is connecting and another is not, it would be best to check if there are software updates outstanding for both the app and the device itself.
- Restart first the streamer and then, if this has no effect, the router itself