1
Place both earphones in the case.
2
Press and hold down on both earphones for 10 seconds until the earbud status lights briefly turn blue.
3
At this point, you can release the surface of the earphones.
4
The earphones should start to flash rapidly, which means it is in the process of factory resetting.
5
Once the earphones have stopped flashing, the reset procedure is complete and the earbuds will no longer remember any of the devices that have previously paired with them.
6
Remove the earbuds from your device's Bluetooth settings
7
Perform the initial setup procedure from the beginning. If you don't remember how you can find the instructions below.