The serial number of your Melomania product is located on the bottom of the product box above the barcode. It is a 16 digit code which begins with the letters VM or AK.
For example: VM C11163 7060 0000.
The serial number for the Melomania 1 and 1+ can also be located on the inside of the charging case lid.
It is a 16 digit code which begins with the letters AK.
For example; AK C12345 1234 1234.
The serial number should be inputted in this format when completing support forms or RMA requests.
Note: If you are unsure or can not find the serial number for your device, please leave that field blank on the forms.